What to do when the surgery is closed

When the surgery is closed there are two options depending on the time and your needs:

1. Out of Hours

If you need a Doctor in an emergency when we are closed, we participate in the Out of Hours Co-operative with other practices in Ellesmere Port. This service is based at Ellesmere Port Hospital.

The service is by appointment only and is available to patients out of surgery hours and over the weekend. Please call the Freephone NHS 111 number for this service..

2. NHS 111 service.

111 will get you through to a team of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service.

The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately - just as if you had originally dialled 999.

You should use the NHS 111 service if you need medical help or advice urgently but it's not a life threatening situation.

 

 

You should call 111 if:

  • It's not a 999 emergency;
  • you think you need to go to A&E or another NHS urgent care service;
  • you don't think it can wait for an appointment with your GP; or
  • you don't know who to call for medical help. 

For less urgent health needs, you should still contact your GP in the usual way. For immediate, life threatening emergencies, you should continue to call 999.

Accident & Emergency (A&E) Department

Please do not use this instead of the Practice. Please call one of the services above except for critical of life threatening situations.

Accident and Emergency Departments should only be used in a critical or life threatening situation, A&E Departments provide immediate emergency care for people who show symptoms of serious illness or who are badly injured.